Showroom Customer Service Assistant -HomeChoice (East London) (East London)

2020/07/31
Reference Number
HCH-1708
Description

Purpose of the role

To ascertain customers immediate need with regards to customer service and sales.

Key Performance Areas

Customer interaction through sales & service experience, process adherence and quality. Accounts/short deliveries/ replacements/pick up’s/irate customs/goods return’s/urgent orders  

  • Customer assistance with regards to instalment payments, query resolution, order processing, goods returned
  • Cash Management aligned to policies & procedures
  • Daily administration accurate and timeous aligned to company policies and procedures

Customer Experience 

  • Ensure customers are attended to on entry to show room
  • Ensure there immediate needs are ascertained, and assist accordingly
  • Ensure customers are assisted at self -help kiosks

Product and process knowledge retention

  • Ensure that you are up to date with the catalogue and HomeChoice Products
  • Ensure that you are up to date on offers and pricing aligned to catalogue
  • Ensure that your system knowledge with regards to customer sales & service is up to date

Visual merchandising & Housekeeping         

  • Support Visual Merchandising aligned to VM & Housekeeping protocols
  • Ensure that Housekeeping is a priority and facilitated throughout the working day, at opening, and closing
  • Spot checks on opening times

 Goods returns & Administration

  • Manage Customer returns administration and stock returns to WFS /GR book audits
  • WFS Feedback        

 Catalogue stock management

  • Ensure Catalogues are always readily available
  • Ensure that you are up to date with Stock volumes advertised & promotions

 Assessment process completion

  • Ensure that Assessments are documented on customers account.
  • See that assessments are posted and collected timeously.

Accounts/short deliveries/replacements/pick up’s/irate customs/goods return’s/urgent orders

  • Assist customers with account queries

Please Note:

All interviews will be taking place via Microsft Teams. 

Requirements

Qualifications & Accreditations

Experience & Skills

Attribute & Behaviours

Work Level
Skilled
Job Type
Permanent
Salary
Market Related
EE Position
No
Location
East London