Showroom Customer Service Assistant - HomeChoice (Rissik) (JHB CBD)

2020/10/09
Reference Number
HCH-1762
Description

Purpose of the role

To ascertain customers immediate need with regards to customer service and sales.

Key Performance Areas

Customer interaction through sales & service experience, process adherence and quality. Accounts/short deliveries/ replacements/pick up’s/irate customs/goods return’s/urgent orders  

  • Customer assistance with regards to instalment payments, query resolution, order processing, goods returned
  • Cash Management aligned to policies & procedures
  • Daily administration accurate and timeous aligned to company policies and procedures

Customer Experience 

  • Ensure customers are attended to on entry to show room
  • Ensure there immediate needs are ascertained, and assist accordingly
  • Ensure customers are assisted at self -help kiosks

Product and process knowledge retention

  • Ensure that you are up to date with the catalogue and HomeChoice Products
  • Ensure that you are up to date on offers and pricing aligned to catalogue
  • Ensure that your system knowledge with regards to customer sales & service is up to date

Visual merchandising & Housekeeping         

  • Support Visual Merchandising aligned to VM & Housekeeping protocols
  • Ensure that Housekeeping is a priority and facilitated throughout the working day, at opening, and closing
  • Spot checks on opening times

 Goods returns & Administration

  • Manage Customer returns administration and stock returns to WFS /GR book audits
  • WFS Feedback        

 Catalogue stock management

  • Ensure Catalogues are always readily available
  • Ensure that you are up to date with Stock volumes advertised & promotions

 Assessment process completion

  • Ensure that Assessments are documented on customers account.
  • See that assessments are posted and collected timeously.

Accounts/short deliveries/replacements/pick up’s/irate customs/goods return’s/urgent orders

  • Assist customers with account queries
Requirements

Qualifications & Accreditations

  • Grade 12 / Matric or Equivalent

Experience & Skills

  • Minimum of 1 year Customer Service experience within a Retail environment
  • Effective communication skills (verbal and written)
  • Must be able to work shifts, weekends and public holidays
  • Clear credit and criminal record
  • Must be computer literate (email, internet, word and excel)
  • Excellent telephone and face to face customer etiquette

Attribute & Behaviours

  • Customer focused / centric attitude
  • Performance-driven and results-orientated with a relentless drive to succeed
  • A strong can-do attitude and an energetic positive approach
  • Exceptional attention to detail with a thorough approach to work
  • Excellent listening and interpersonal communication
  • Team player but able to work independently
Work Level
Skilled
Job Type
Permanent
Salary
Market Related
EE Position
No
Location
JHB CBD