Telemarketing Agent - HomeChoice (Southern Suburbs (Cape))

Reference Number
HCH-1653
Description

Key Performance Areas


Sales performance

  • Ensure agreed KPA’s and sales targets are achieved in line with business requirements
  • Assist in increasing sales revenue within the Telemarketing department

Efficiency and productivity

  • Reach performance targets relating to productivity, adherence, turnaround time and quality
  • Be available to make calls by avoiding unnecessary time spent in after call activities or breaks in order to provide agreed service levels
  • Administer policies in an organised and efficient manner ensuring that outstanding tasks are up to date and departmental service standards are adhered to at all times
  • Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems 
    Customer service
  • Ensure a polite, friendly, efficient and professional service is offered by acting as an ambassador for HomeChoice
  • Take responsibility for each individual call by ensuring that advise is always given in the customer’s best interests
  • Handle objections appropriately to ensure that positive results are achieved whilst enhancing customer delight
  • Continuously work towards improving the customer experience and service delivery

Quality standards

  • Focus on “getting it right first time” in order to ensure that correct and precise information is relayed to customers
  • Capture all details of customer, call log and sales transactions accurately onto the system
  • Adhere to internal systems, policies, procedures and requirements
Requirements

A little about who you are

  • Grade 12 / Matric or Equivalent qualification
  • Minimum of 1 year’s sales / telemarketing (outbound) experience within a Contact Centre
  • Must be computer literate (Email, Internet, Word and Excel)
  • Excellent telephone etiquette

Attributes & Behaviours

  • Energetic & positive attitude
  • A strong customer focus
  • Great communication and listening skills
  • Excellent sales ability
  • Team player, but able to work independently
  • Excellent telephonic manner

Benefits

  • Flexible benefits to structure your own package
  • Creative agile work environment
  • Café and lounge area
  • Staff restaurant with a variety of healthy meal options
Work Level
Skilled
Job Type
Permanent
Salary
Market Related
EE Position
No
Location
Southern Suburbs (Cape)