Showroom Customer Service Manager (Rissik) (JHB CBD)

Reference Number
HCH-1632
Description

Here’s what you can expect to be doing in the role: (key responsibilities / KPA’s)                               

  • To manage sales objectives and operational efficiencies
  • To ensure all instore communication is communicated accurately throughout the showroom
  • To ensure all category specialists are fully trained
  • Ensure that monthly intake and NSV targets are achieved
  • To ensure that an exceptional customer experience is consistently achieved
  • Cash management
  • Stock management in line with stock procedures
  • Drive housekeeping
  • Reporting
  • People Management
  • Projects
Requirements

A little about who you are: (skills and years’ experience)

  • A relevant tertiary qualification
  • Minimum of 5 years’ working experience within retail industy
  • Working in the homewares retail industry would be advantageous
  • Minimum 2 years’ experience in leading a team within a sales target driven environment
  • MS Office packages
  • Must be available to work shifts, weekends and public holidays
  • Clear credit and criminal record

You will have mastered these traits: (attributes & behaviors)

  • Ethical and professional self-starter with high energy levels
  • Excellent planning and organizational skills with a customer centric attitude
  • Natural leader with the ability to mentor and inspire
  • Deadline and target driven with great attention to detail
  • Excellent communication and motivational skills with the ability to communicate at all levels
  • Ability to work well under pressure and manage stress effectively
  • Adaptable, flexible with loads of initiative
Work Level
Senior
Job Type
Permanent
Salary
Market Related
EE Position
No
Location
JHB CBD