The ideal candidate for the role will be responsible to ensure that they achieve the agreed sales and revenue targets in line with the business requirements
What you will love doing in this role
- Meet sales objectives and revenue targets
- Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality
- Always ensure that any outstanding tasks are up to date
- Adhere to all service level agreements
- Consistently and proactively communicate ways to improve efficiencies in our performance and procedures and systems
- Provide exceptional customer service
- Ensure a professional, polite and efficient service is offered by acting as an ambassador
- Take responsibility for each call by ensuring that advice is always given in the customers best interest
- Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction
- Continuously work towards improving the customer experience and service delivery
- Meet operational & quality efficiencies
- Ensure the accurate completion of time sheets on a daily basis
- Ensure all verification documents are completed and approved within the required timeframes
- Ensure the accurate capturing of customer account details onto the system
- Follow company processes accurately to ensure quality of service delivery
- Ensure compliance standards and legislative requirements are adhered to and met against agreed quality benchmark
- Administration and reporting
- Provide relief work in other operational departments in order to meet business requirements and customer needs – when required
- Provide daily/weekly/monthly reports as per business requirements
- Acquire and accurately capture all necessary documentation
- Provide relief work in other operational departments in order to meet business requirements and customer needs – when required
